Effective Date: May 2026
1. Introduction and Agreement
Welcome to Slough App ("the App"), a community platform for the people of Slough. These Terms of Service ("Terms") form a legally binding agreement between you and Slough App ("we", "us", "our"). These Terms also constitute the End User Licence Agreement (EULA) governing your use of the App.
By downloading, installing, or using the App, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the App.
We may update these Terms from time to time. We will notify you of material changes within the App. Continued use of the App after changes constitutes acceptance of the updated Terms.
2. Eligibility and Age Requirements
You must meet the following requirements to use Slough App:
- You must be at least 13 years of age.
- If you are located in the European Economic Area (EEA) or the United Kingdom, you must be at least 16 years of age, unless the law in your country permits a lower age (minimum 13).
- If you are under the applicable minimum age, you must not create an account or use the App.
- If you are between 13 and 17 (or the applicable age of majority in your jurisdiction), your parent or legal guardian must review and agree to these Terms on your behalf.
By using the App, you represent and warrant that you meet these eligibility requirements. We reserve the right to terminate accounts that we reasonably believe are held by users who do not meet the minimum age requirement.
3. Account Registration and Security
To access the App's community features, you must create an account. When registering, you agree to:
- Provide accurate, complete, and up-to-date information
- Choose a username that does not impersonate another person or entity
- Keep your login credentials confidential and not share them with anyone
- Notify us immediately if you suspect any unauthorised access to your account
You are responsible for all activity that occurs under your account. We are not liable for any loss arising from your failure to maintain account security.
You may register using an email address and password, via Sign in with Apple, or via Google Sign-In. By using Sign in with Apple or Google Sign-In, you also agree to the respective third party's terms of service.
4. User Content
"User Content" means any text, images, videos, comments, messages, or other material you submit, post, or share through the App.
Your ownership
You retain ownership of your User Content. By posting content, you grant us a non-exclusive, worldwide, royalty-free, sublicensable licence to use, store, display, reproduce, and distribute your content solely for the purpose of operating and improving the App. This licence ends when you delete your content or account, subject to any copies made for backup or legal compliance purposes.
Your responsibility
You are solely responsible for your User Content. You represent and warrant that:
- You own or have the necessary rights to post the content
- Your content does not infringe any third-party intellectual property, privacy, or other rights
- Your content complies with these Terms and our Community Guidelines
Moderation
We will review reports of objectionable User Content and, where a report is verified, remove the offending content and eject the responsible user within 24 hours of receiving the report. We may also proactively review, moderate, remove, or restrict access to any User Content that we determine, in our sole discretion, violates these Terms or our Community Guidelines. Users may flag content using the in-app report feature and may block other users at any time.
5. Prohibited Activities
You agree not to use the App to:
Illegal or Harmful Content
- Post content that is unlawful, defamatory, obscene, or incites violence or hatred
- Distribute child sexual abuse material or any content that exploits or harms minors
- Post content that promotes terrorism, extremism, or organised criminal activity
Harassment and Abuse
- Bully, harass, stalk, threaten, or intimidate other users
- Engage in coordinated abuse, dogpiling, or targeted harassment campaigns
Deception and Fraud
- Impersonate any person, organisation, or entity
- Misrepresent your affiliation with any person or organisation
- Post deliberately false or misleading information intended to deceive others
- Engage in phishing, scamming, or other fraudulent activities
Platform Integrity
- Attempt to gain unauthorised access to the App, its servers, or other users' accounts
- Use automated tools (bots, scrapers, crawlers) to access the App without our written permission
- Reverse engineer, decompile, or disassemble any part of the App
- Interfere with or disrupt the App's infrastructure or other users' experience
- Circumvent any security, access control, or content filtering mechanisms
Spam and Commercial Misuse
- Post unsolicited commercial messages or spam
- Use the App primarily for advertising or commercial promotion without our consent
We may remove content, suspend, or permanently terminate accounts that violate these prohibitions, and report illegal activity to the appropriate authorities.
6. Community Guidelines
In addition to these Terms, your use of the App is governed by our Community Guidelines, which set out standards for respectful participation in the Slough App community.
The Community Guidelines are incorporated into these Terms by reference. Violating the Community Guidelines may result in content removal, account suspension, or termination.
7. Premium Subscriptions and In-App Purchases
Slough App offers optional premium subscriptions ("Slough App Premium") that unlock additional features.
Billing and Payment
All purchases and subscriptions are processed through the Apple App Store or Google Play Store, depending on your device. Your payment is charged to your App Store or Google Play account at confirmation of purchase. Payment terms are governed by your agreement with Apple or Google.
Auto-Renewal
Subscriptions automatically renew at the end of each billing period unless you cancel at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours before the end of the current period.
Managing Your Subscription
You can manage and cancel your subscription at any time through your App Store or Google Play account settings. Cancellation takes effect at the end of your current billing period — you will retain access to Premium features until then.
Refunds
All refund requests are handled by Apple or Google in accordance with their respective refund policies. We are unable to issue refunds directly. To request a refund, contact Apple Support or Google Play Support.
Price Changes
We may change subscription prices with reasonable notice. Price changes take effect at the start of your next billing period after the date of the change.
Free Trials
Where a free trial is offered, it will be specified at the point of purchase. After the trial period, you will be charged the applicable subscription fee unless you cancel before the trial ends.
8. Advertising
The free version of Slough App displays advertisements to support the service. By using the free version, you acknowledge that you may be shown ads.
Before personalised ads are shown, we ask for your explicit consent in accordance with GDPR and applicable advertising regulations. If you decline personalised ads, you will still see non-personalised advertisements.
You may withdraw your advertising consent at any time through the app settings. Premium subscribers may have a reduced ad experience.
We are not responsible for the content of third-party advertisements. If you encounter an ad that you believe is inappropriate or misleading, please use the Contact Support feature to report it.
9. Jobs and For Sale Listings
Slough App may allow users to post job opportunities and items for sale within the community ("Listings"). The following terms apply to all Listings.
Platform only — no payment processing
We are a platform that enables users to discover and communicate about Listings. We do not process, handle, facilitate, hold, or escrow any payments between users. All payment arrangements for jobs or sales are made solely between the parties involved and are entirely their own responsibility.
No involvement in transactions
We are not a party to any transaction, agreement, or contract entered into between users as a result of a Listing. We make no representations about the accuracy, quality, legality, or safety of any Listing or the items or services described.
No dispute resolution
We do not mediate, arbitrate, or resolve disputes between users arising from Listings or transactions. If a dispute arises — including but not limited to non-payment, misrepresentation, item not received, or fraud — you must resolve it directly with the other party. We strongly recommend meeting in a safe public place, verifying items before payment, and using traceable payment methods.
Your responsibility
By posting or responding to a Listing, you accept full responsibility for:
- The accuracy and legality of the content you post
- Verifying the identity and legitimacy of the other party before transacting
- Any agreement, payment, or exchange made outside the App
Prohibited Listings
In addition to the Prohibited Activities in Section 5, you must not post Listings for:
- Illegal goods or services
- Stolen property
- Regulated items (firearms, controlled substances, etc.) without appropriate authorisation
- Fraudulent job offers or pyramid/multi-level marketing schemes
We reserve the right to remove any Listing at our discretion.
10. Intellectual Property
All rights, title, and interest in and to the App — including its design, software, graphics, logos, and content created by us — are owned by or licensed to Slough App and protected by intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to use the App for personal, non-commercial purposes in accordance with these Terms. This licence does not include any right to:
- Copy, modify, or create derivative works of the App
- Sell, sublicense, or commercially exploit the App or its content
- Remove any proprietary notices or labels on the App
Nothing in these Terms transfers any intellectual property rights to you.
11. Privacy and Data Protection
Your privacy matters to us. Our Privacy Policy explains what personal data we collect, how we use it, your rights under UK GDPR and EU GDPR, and how to exercise those rights.
The Privacy Policy is incorporated into these Terms by reference and forms part of your agreement with us. Please read it carefully.
We process your personal data only as described in the Privacy Policy and in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR).
12. Push Notifications
The App may send you push notifications about community activity, such as new comments, direct messages, and group events. You can manage your notification preferences within the App's profile settings, or disable notifications entirely through your device's operating system settings.
We will not send push notifications for marketing or promotional purposes without your explicit consent.
13. In-App Feedback
The App includes an optional in-app Feedback button that allows you to send us comments, bug reports, or suggestions to help improve the App.
By submitting feedback, you agree that:
- Your feedback text and any optional screenshot you attach may be reviewed by our team for service improvement and debugging purposes.
- You will not include personal data of third parties, confidential information, or any content that violates these Terms in your feedback or attached screenshots.
- Feedback is voluntary. There is no obligation to submit feedback, and submitting feedback does not create any contractual obligation on our part to act on it or respond.
- Feedback submissions are rate-limited to one per minute per user.
We may use the content of your feedback (without identifying you personally) to improve the App, fix bugs, and develop new features. See our Privacy Policy for details of how feedback data is stored and retained.
14. Account Suspension and Termination
Termination by you
You may delete your account at any time through the profile settings, or by contacting us via the Contact Support feature. Deletion will remove your account data in accordance with our Privacy Policy.
Termination by us
We may suspend or permanently terminate your account if:
- You breach these Terms or our Community Guidelines
- We are required to do so by law or a court order
- We reasonably believe your account poses a risk to the App, other users, or third parties
Where possible, we will notify you of suspension or termination and the reason for it. We may act without notice where there is a serious or ongoing violation.
Effect of termination
Upon termination, your right to use the App ceases immediately. Provisions that by their nature should survive termination (including intellectual property, limitation of liability, and governing law) will continue to apply.
Active subscriptions will not be refunded upon account termination for Terms violations.
15. Disclaimers and Limitation of Liability
No warranty
The App is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the App will be uninterrupted, error-free, or free from viruses or other harmful components.
User Content disclaimer
We do not endorse, verify, or take responsibility for any User Content posted by other users. Views expressed by users are their own and do not represent our views.
Limitation of liability
To the fullest extent permitted by applicable law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or other intangible losses — arising from:
- Your use of or inability to use the App
- User Content posted by other users
- Unauthorised access to or use of your account
- Any interruption or cessation of the App
Where liability cannot be excluded by law (including under the Consumer Rights Act 2015 in the UK), our liability is limited to the maximum extent permitted by law. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.
Our total aggregate liability to you in connection with these Terms shall not exceed the greater of £10 (ten pounds sterling) or the amount you paid to us in the 12 months preceding the claim.
16. Third-Party Links and Services
The App may contain links to third-party websites or services. These links are provided for convenience only. We do not control, endorse, or accept responsibility for any third-party content, products, or services. Your use of any third-party service is at your own risk and subject to that service's own terms and privacy policy.
17. Governing Law and Disputes
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer protection law in your country of residence gives you the right to bring proceedings in the courts of that country.
If you are a consumer in the EU, you may also be entitled to use the European Commission's Online Dispute Resolution platform.
Nothing in these Terms affects your statutory rights as a consumer under applicable law.
18. Export Compliance
You represent and warrant that (i) you are not located in a country that is subject to a UK or US Government embargo, or has been designated by the UK or US Government as a "terrorist supporting" country, and (ii) you are not listed on any UK or US Government list of prohibited or restricted parties.
You also agree that you will not use the App for any purposes prohibited by UK or US law, including, without limitation, the development, design, manufacture, or production of nuclear, missile, or chemical or biological weapons.
19. App Store Terms
Apple App Store
If you downloaded the App from the Apple App Store, Apple is not a party to these Terms and is not responsible for the App or its content. Apple has no obligation to provide any maintenance or support for the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the applicable purchase price (if any). To the maximum extent permitted by law, Apple will have no other warranty obligation.
Apple is not responsible for addressing any claims by you or any third party relating to the App, including product liability claims, consumer protection claims, or intellectual property infringement claims. Apple is a third-party beneficiary of these Terms and may enforce them against you.
Google Play
If you downloaded the App from Google Play, Google is not a party to these Terms and is not responsible for the App or its content. Google has no obligation to provide any maintenance or support for the App.
20. Changes to These Terms
We may update these Terms at any time. We will give you reasonable notice of material changes — for example, through an in-app notice or notification.
If you do not agree to the updated Terms, you should stop using the App and, if applicable, delete your account. Your continued use of the App after the effective date of any changes constitutes your acceptance of the new Terms.
The date at the top of this page indicates when these Terms were last updated.
21. Contact Us
If you have any questions about these Terms, wish to report a violation, or need to exercise any rights described herein, please contact us using the Contact Support feature available in the App's profile section, or by email at support@slough.app.
Registered company details
Slough App
Level Q, Surtees Business Park, Stockton-on-Tees
Durham
TS18 3HR
United Kingdom
We aim to respond to all enquiries promptly and in accordance with applicable law.